Privacy Policy

Last updated: 24 July 2026

1. Our Commitment To Your Privacy

TESGO Training ("TESGO", "we", "us") is a strength and conditioning gym based in Penrith, NSW. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why we collect it, and how we look after it.

2. Information We Collect

• Contact details — your name, email address, phone number and, where relevant, emergency contact details.
• Health and fitness information — injuries, medical conditions, and training history you share with us so we can coach you safely.
• Membership and booking information — your membership type, class bookings, attendance, and payment history.
• Payment details — collected and processed securely by our third-party payment providers. We do not store full card numbers ourselves.
• Website data — information submitted through forms on this site, and standard analytics data such as pages visited and device type.

3. How We Collect It

We collect information directly from you — when you fill out a form on our website, book a No Sweat Intro or Drop-In, sign up for a membership, or speak with our coaches in person. We also collect limited data automatically through cookies and analytics tools when you use our website.

4. How We Use Your Information

• To deliver coaching, classes, and programs, and to keep your training safe and appropriately scaled.
• To manage your membership, bookings, and payments.
• To communicate with you about your training, timetable changes, and gym updates.
• To send you news and offers about TESGO — you can opt out of marketing at any time using the unsubscribe link in any email or by contacting us.
• To improve our website and services.

5. Who We Share It With

We do not sell your personal information. We share it only with trusted service providers who help us run the gym — such as our booking and membership platform, payment processors, and email service — and only to the extent needed to provide our services. Some providers may store data on servers located overseas; where that occurs we take reasonable steps to ensure your information is handled consistently with the APPs. We may also disclose information where required by law.

6. Cookies & Analytics

Our website uses cookies and analytics to understand how visitors use the site and to make it work properly. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

7. Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including using reputable platforms with industry-standard security. We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law.

8. Access & Correction

You may request access to the personal information we hold about you, or ask us to correct it, at any time. Reach out via our contact page and we will respond within a reasonable period.

9. Complaints

If you believe we have mishandled your personal information, please contact us first so we can resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes To This Policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

11. Contact Us

Questions about this policy or your personal information? Get in touch with us here — we're based in Penrith, NSW.